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- Level: Intermediate
- Duration: 01h 21m 22s
- Release date: 2021-09-08
- Author: Google Cloud
- Provider: Pluralsight
CCAI Operations and Implementation
Description
Content
Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series.
- Course Overview02m
- Course Introduction02m
- Environment Management10m
- Introduction01m
- Environment management03m
- Environment configuration06m
- Lab Intro Managing Environments in Dialogflow00m
- Lab: CCAI | Managing Environments with Dialogflow00m
- Lab Review Managing Environments in Dialogflow00m
- Drawing Insights from Recordings with SAF13m
- Introduction01m
- Speech Analysis Framework03m
- How SAF works04m
- AutoML03m
- CDLP01m
- Lab Intro Using SAF01m
- Lab: CECCAI | Analyzing audio with SAF (OD)00m
- Lab Review Using SAF00m
- Intelligence Assistance for Live Agents19m
- Introduction01m
- What is Agent Assist04m
- Where Agent Assist fits in06m
- Sample integrations04m
- Demo of Agent Assist04m
- Compliance and Security08m
- Introduction01m
- Security architecture01m
- Data security03m
- Webhook security03m
- Best Practices11m
- Introduction04m
- Design03m
- Testing and validation01m
- Production00m
- Operational03m
- Implementation Methodology18m
- Introduction01m
- Partner role01m
- Enterprise sales02m
- Project Stages06m
- Implementation03m
- Workstreams05m
- Course Summary01m
- Course review01m
- Course Resources00m
- Course Introduction00m
- Environment Management00m
- Drawing Insights from Recordings with SAF00m
- Intelligence Assistance for Live Agents00m
- Compliance and Security00m
- Best Practices00m
- Implementation Methodology00m
- Course Summary00m
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