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- Level: Intermediate
- Duration: 01h 29m 16s
- Release date: 2021-04-27
- Author: Frederico Aranha
- Provider: Pluralsight
IT Service Quality Management
Description
Content
To manage quality is to assure conformance to requirements based on customer needs. Learn how to become a quality management specialist and become a valuable ITSM professional in this course.
- Course Overview02m
- Course Overview02m
- Recalling Quality Management Key Concepts and Practices30m
- Course and Module Overview08m
- IT Governance Key Concepts04m
- IT Governance Structure04m
- The ITSM Continual Improvement Model05m
- IT Quality Management Gurus04m
- The PDCA Model05m
- Understanding Strategic Planning and Quality Improvement Projects22m
- Module Overview03m
- Strategical Planning Overview and Corporate Tiers04m
- The COBIT® Implementation Methodology05m
- The DMAIC Methodology08m
- Value Streams and Quality Management02m
- Applying Quality Management in IT Services34m
- Module Overview04m
- Improving an Existing Service Based on Value Streams06m
- Managing Quality in an Agile Project08m
- IT Governance Improvement Projects06m
- Case Scenario Exercise07m
- Course Summary03m
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