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- Level: Beginner
- Duration: 03h 05m 49s
- Release date: 2021-06-08
- Author: Frederico Aranha
- Provider: Pluralsight
ITIL® 4 Specialist CDS: Getting Started
Description
Content
This course will teach you how to set up and manage an operation to create, deliver, and support IT services.
- Course Overview02m
- Course Overview02m
- Understanding the ITIL® 4 CDS Certification Exam20m
- Course and Module Overview04m
- ITIL® 4 CDS Certification Overview05m
- ITIL® 4 CDS Complete Syllabus07m
- ITIL® 4 Sample Exam Questions04m
- Recalling Lean Agile ITSM Essential Topics38m
- Module Overview03m
- ITSM Essential Definitions08m
- The Four Dimensions of ITSM07m
- ITIL® 4 Service Value System04m
- ITIL® 4 Service Value Chain06m
- Value Streams07m
- Agile ITSM and Collaboration03m
- Setting up the Environment to Build Value Streams45m
- Module Overview02m
- Organizational Structures06m
- Collaborative Teams07m
- Team Capabilities07m
- Culture and Differences07m
- Customer-oriented Mindset04m
- Employee Satisfaction06m
- Positive Communications06m
- Planning and Managing Resources in the Service Value System31m
- Module Overview02m
- Team Building04m
- Collaboration into Practice04m
- Workforce Planning08m
- Measuring and Reporting06m
- Continual Improvement07m
- Using Information and Technology across the Service Value System48m
- Module Overview02m
- Data Sharing07m
- Advanced Analytics07m
- Robotic Process Automation06m
- AI06m
- Machine Learning08m
- Integration, Delivery, and Deployment06m
- Information Models03m
- Course Summary03m
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