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- Level: Intermediate
- Duration: 01h 17m 18s
- Release date: 2021-06-08
- Author: Brad Utterback
- Provider: Pluralsight
ITIL® 4 Specialist HVIT: Understanding an HVIT Culture
Description
Content
This course will teach you usable and practical concepts for creating, maintaining, and improving an HVIT culture.
- Course Overview01m
- Course Overview01m
- Understanding Key Behavior Patterns12m
- Introduction to HVIT Culture and a Quick Review02m
- Course Objectives01m
- Basic Terms and Concepts in an HVIT Culture02m
- An Update on Cirrus and Accepting Ambiguity02m
- Trusting, Being Trusted, and Continually Raising the Bar02m
- Helping the Customer Get Their Job Done and Committing to Continual Learning02m
- Changes in Cirrus01m
- Models and Concepts of an HVIT Culture44m
- Learning Objectives and Key Terms03m
- What Is a Change Culture?01m
- Where Is Cirrus Now?01m
- Understanding Ethics in an HVIT Culture03m
- Understanding Emotional Intelligence and Its Positive Impact on an HVIT Culture02m
- How Ethics Is Helping Cirrus and Their Customers02m
- What Is Design Thinking?02m
- How to Use Models and Concepts in an HVIT Culture02m
- Reconstructing for Service Agility02m
- Building a Safe Culture02m
- Preventing the Buildup of Unhealthy Stress01m
- Managing Stress02m
- Understanding the Complex Nature of Work and Continual Learning in an HVIT Culture02m
- Understanding Complex Adaptive Systems02m
- Assessing Complexity and Determing a Course of Action03m
- Updated Plans at Cirrus02m
- Understanding Terms and Concepts to Becoming More "Lean"02m
- Applying Leadership in a Lean Culture02m
- Review of the Continual Improvement Model02m
- Identifying the Need for Continual Improvment: A Personal Experience02m
- Knowing What the Four Steps in Toyota Kata Are02m
- Cirrus Identifies the Capabilities They Need to Change02m
- Using the ITIL® Guiding Principles24m
- Introducing the ITIL® Guiding Principles02m
- Focusing on Value03m
- Getting to Know Your Customer Thinking Holistically02m
- Understanding the Application of Thinking Holistically03m
- Starting Where You Are01m
- Keeping It Simple and Practical03m
- Optimizing and Automating02m
- Progressing Iteratively with Feedback02m
- Collaboration and Promoting Visibility02m
- HVIT Sample Quistion and Exam Tips03m
- Closing Remarks on an HVIT Culture01m
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