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- Level: Intermediate
- Duration: 05h 17m 16s
- Release date: 2015-03-31
- Author: Josh Kittle
- Provider: Pluralsight
Practical Cisco UCCX Scripting Techniques
Description
Content
In this course, we will introduce the student to fundamentals of IVR development with Cisco UCCX. We will utilize a 'learn by doing' approach and create hands-on code that the student can re-use in their own environments.
- Introducing the IVR Development Workflow25m
- Course Introduction03m
- Gathering Requirements09m
- Understanding Scripts and Applications05m
- Deploying a Script as an Application in the UCCX Administrator08m
- Creating Your First IVR Application41m
- Module Introduction / Introducing the UCCX Script Editor06m
- Reviewing the Business Requirements02m
- Discussing the Design of This IVR05m
- Programming Our IVR in the UCCX Script Editor21m
- Basic IVR Debugging05m
- Module Summary02m
- Dealing with Time of Day27m
- Module Introduction and Time of Day Considerations09m
- Call Flow Overview01m
- Modifying Our IVR for Time of Day in the UCCX Script Editor16m
- Module Review01m
- Dealing with Day of Week18m
- Module Introduction / Day of Week Considerations06m
- Call Flow Overview02m
- Modifying Our IVR for Day of Week in the UCCX Script Editor09m
- Module Review01m
- Using Subflows25m
- An Introduction to Subflows07m
- Examining the hours.xml File01m
- Understanding the Business Hours Subflow09m
- Calling the Business Hours Subflow08m
- Holiday Schedules29m
- Introducing Holiday Schedules04m
- How a Holiday Check Subflow Works09m
- Integrating a Holiday Check Subflow with Your IVR Application16m
- Recording Prompts20m
- Understanding Prompts03m
- Creating a Prompt Recorder Application15m
- Module Summary and Review02m
- Adding Administrative Control34m
- Administrative Control Overview06m
- Adding Administrative Control to Your IVR16m
- Creating an Administrative IVR12m
- Accessing Database Information38m
- Introducing Database Access Concepts09m
- Configuring the Database Driver in UCCX02m
- Writing a Database Access Subflow10m
- Integrating Database Access into Your IVR17m
- Basic ACD01h 00m
- Module Introduction / ACD Concepts08m
- A Look at Cisco's Default Queuing Script06m
- Adding Basic Queuing to Our Custom IVR09m
- Testing Our Basic Queuing Logic04m
- Adding Queue Messages05m
- Leveraging Position in Queue and Estimated Wait Time Options15m
- Opt-out Possibilities, Final Thoughts, and Module Review13m
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