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- Level: Beginner
- Duration: 01h 14m 28s
- Release date: 2021-11-18
- Author: Megan Andrew
- Provider: Pluralsight
Service Design: Getting Started
Description
Content
This course will teach you how to determine your service design scope, successfully develop and implement ethnographic studies, while effectively managing all of your stakeholders.
- Course Overview01m
- Course Overview01m
- Defining the Service Design Project19m
- Service Design Getting Started: Overview01m
- Leveraging Service Design02m
- Overview of Service Design Project Scope06m
- Approach to Defining the Scope06m
- Service Design Resources04m
- Developing Ethnographic Studies29m
- Overview of Ethnographic Research02m
- Ethnographic Research within Service Design08m
- Ethnographic Research Methodology06m
- Overview of Digital Ethnographic Research03m
- Mobile & Video Ethnographic Research10m
- Managing Stakeholders24m
- Defining Project Stakeholders06m
- Understanding Stakeholder Needs04m
- Stakeholder Interviews09m
- Classifying Stakeholder Needs05m
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