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- Level: Intermediate
- Duration: 01h 11m 03s
- Release date: 2022-02-28
- Author: Gerry Scullion
- Provider: Pluralsight
Service Design Service Blueprints
Description
Content
This course will teach you both the theory and the application of how to complete a service blueprint
- Course Overview01m
- Course Overview01m
- Typology of Journey Maps and Blueprints30m
- Overview of Service Design16m
- Getting Started with Blueprinting14m
- The Doing of Blueprinting42m
- Introducing McBurger Drive-thru Service Experience02m
- Exploring the Structure01m
- Reviewing an existing Blueprint in Detail13m
- Introducing Service Stages03m
- Service Moments01m
- Rebuilding the Map from Scratch01m
- Step 1: Starting with the Journey03m
- Step 2: Touchpoints04m
- Step 3: Line of Interaction03m
- Step 4: Line of Visibility02m
- Step 5: Supporting Processes08m
- Course Summary01m
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