The Outsourced Environment
Outsourcing can be a strategic, cost-saving approach to obtaining services which support your business. But working in that environment presents challenges and differences from a traditional work setting. In this course, instructor Bob McGannon helps you l ...
Writing Emails People Want to Read
In this course, instructor Sam Bennett shows you how to write great emails that'll leave a positive impression. First, Sam explains that being both personal and direct contributes to a high ROI, no matter who your recipient is. She goes over how to utilize ...
Outsourcing Management
Successful outsourcing depends upon proper management, with the right processes and attitudes. In this course, instructor Bob McGannon covers proper outsourcing management practices, from within the outsourcer's organization or the client's organization. H ...
The Business Case for Creativity
Creativity and innovation are now recognized as some of the most important contributors to economic growth. Thus, it’s imperative that work environments are structured so that creativity and innovation can thrive. But how can leaders translate the desire f ...
Outsourcing Critical Success Factors
Successful outsourcing relationships don't happen by accident. There are crucial elements and attitudes that make an outsourced account a success. In this course, instructor Bob McGannon reviews the characteristics of productive and healthy outsourcing env ...
Recruiting Foundations: Recruiting for In-House Recruiters
Join award-winning recruiter Barbara Bruno as she shares best practices for in-house recruiters curated from her experiences over the past 25 years. Learn about attitudes and expectations for success, how to best use your time, and how to overcome common o ...
How to Rock a Conference
In order to grow your network and advance your skills, you need to attend conferences. In this course, business expert Bianca Lager walks you through how to make the most of attending one. Bianca explains how to stand out with your personal interactions at ...
Planning for Retirement
Are you ready for retirement? If you're like most people, saving for retirement can seem daunting and can easily be ignored. In this course, financial export Natalie Taylor introduces all the steps that you should take to begin preparing yourself for retir ...
Social Selling: Reaching Prospects
Social media illuminates the people and experiences that connect you and your ideal customers. Business leaders who might have once seemed out of reach are now only a few clicks away. In this course, sales professional and prospecting coach Miles Croft sho ...
Job Market Basics for Business Leaders
Understanding labor market dynamics is an important skill for leaders on multiple levels. Leaders need to hire people, they need to secure resources, and they need to manage their own careers. In this course, Jason Schenker shares the most important job ma ...
Inclusive Selling: Selling Across Culture, Race, and Gender Differences
How does diversity shape what your clients need from a sales relationship? Find out what can happen when you invest the time to understand your clients’ experiences. Instructor Meridith Powell explains how you can gain a set of tools to create awareness of ...
Dealing with Microaggression as an Employee
In this course, Toni Lowe, a sought-after speaker and senior HR leader specializing in diversity, inclusion, equity, and belonging, teaches you how to identify and address everyday, subtle, intentional and unintentional actions or behaviors that perpetuate ...
Recruiting Foundations: Recruiting for External Recruiters
What makes a great external recruiter? As an award-winning recruiter and industry speaker who has placed over 10,000 people in hard-to-fill positions, Barbara Bruno knows. She understands that one great hire can change the course of an entire company. In t ...
Preventing Harassment in the Workplace
Harassment is still pervasive in many workplaces—despite the fact that nearly every organization has an anti-harassment policy in place and offers related training. How can HR leaders—and leaders in general—proactively create safe and healthy workplaces? W ...
Creating Success from Failures
Most people cringe at failure and avoid it whenever possible. Failing isn’t pleasant, but it isn’t fatal. In this course, executive coach Audrey Genevieve Daniels draws on her long experience leading organizations through disruptive change to help you to e ...
Overcoming Rejection
Rejections force you to grow. Every rejection brings you one step closer to the right opportunity. Award-winning marketer and best-selling author Sam Bennett draws on her insights to help you find the opportunity in rejection, sharing tips on how to overco ...
Leading Your Org on a Journey of Allyship
Join inclusion strategist, Harvard-trained-lawyer, author and instructor, Vernā Myers, to learn how to grow a more inclusive workplace and become an ally in and out of the office. Vernā explains what an ally is and who can be an ally. She shows you the li ...
Leading Teams Working with Data: Pitfalls and Best Practices
Data is being created at a faster pace than ever before, and companies increasingly seek value in their data. This requires teams to implement data projects effectively. In this course, instructor Jason Schenker shares challenges and pitfalls to avoid when ...
Lean Foundations
Learn about lean: an operations management approach that means creating more value for customers with fewer resources. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide ...
Inclusive Female Leadership
Navigating the working world as a woman leader is not for the faint-hearted. Female leaders are confronted with the complex challenges of navigating long-standing biases, as well as juggling the demands of work and life. In this course, executive coach and ...
Six Sigma: Green Belt
Six Sigma is a customer-focused, data-driven methodology that is widely used to analyze and improve the performance of processes, products, and services. In this course, get the training you need to become a Six Sigma Green Belt. Green Belts participate in ...
Growth Marketing Foundations
Growth marketing strategies help marketers generate new ideas and accelerate sales and customer acquisition. Growth marketing requires work. Companies must rethink their teams, their business, and their customers. However, the results are worth the effort. ...
Mistakes to Avoid When Resolving Conflict
Conflict is inevitable. When it's time to resolve conflicts, you need to be equipped with the best tools and tactics. In this course, conflict expert Lynne Hurdle shows you how to avoid common mistakes when resolving conflict. Lynne shares ways listening c ...
Win New Business by Running Great Client-Facing Meetings
Do you need to lead client-facing meetings or give presentations to win new business? In this course, Molly Sargent, founder and CEO of Prolmpress, leads you through the anatomy of great presentations and explains how to effectively win clients over and ga ...
Customer Service: Knowledge Management
Every service organization needs a knowledge base (KB) to shorten resolution time, reduce customer effort, and drive self-service. In this course, instructor David Kay shows you how to keep yours up to date with easily findable and usable information. Davi ...
Business Analyst and Project Manager Collaboration
In a business environment where complexity and change are the norm, business analysts and project managers can collaborate together to get more successful results and better business outcomes. If you're a PM or BA, this course will help you understand what ...
How to Be More Inclusive
Creating an inclusive workplace, where every employee feels welcomed, valued, respected, and heard, requires both structural change to your company processes and active allyship in your day-to-day interactions. In this course, Kelsey Bardfield explores com ...
Practical Influencing Techniques
Influencing is happening in every meeting you have. Other people are influencing you, and you are influencing them. It's a vital life skill. In this course, instructor Chris Croft brings an engineer's mind to the subject. Chris presents a six-step process ...
How to Support Your Employees' Well-Being
Managers face sometimes-daunting tasks. When your employees are struggling with burnout, stress, work-life imbalance, and other life challenges that may impact their performance and productivity, how can you support them? In this course, UK-based instructo ...
The 52 Best Sales Prospecting Tips
Have you ever wished for a collection of useful sales and prospecting tips to help you sell more successfully? In this course, sales professional and prospecting coach Miles Croft provides easy-to-understand advice, with actionable and achievable technique ...
Enhance Productivity in a Hybrid Work Environment
Moving your workday from an office building to the quietest corner of your own home was likely jarring at first—but now, you've found your groove. Maybe you've even grown to like remote work. But with many organizations prepping for a hybrid work environme ...
When Negotiation's about More than Money: How to Negotiate (Almost) Anything
Negotiation theory is all very well, but how can you apply it in real situations? Which tactics should you use when? In this comprehensive course, instructor Chris Croft outlines the negotiating process and applies it to real-life negotiation situations, t ...
The Future of Audit
Accounting, like almost every industry, is being disrupted by new and emerging technologies. This disruption will affect auditing in unique way. In this course, futurist and financial expert Jason Schenker shares the most important changes, constants, and ...
Preparing for an Audit
The success of an audit is measured solely by the opinion of an independent auditor. But preparing the paperwork, people, and processes to support an audit is also crucial to ensure it runs smoothly. In this course, financial expert Jason Schenker explains ...
Buying on Ariba Discovery
Discover how to use Ariba Discovery and reach a worldwide network of suppliers. This Michael Management course explains how to buy goods and services on Ariba Discoveryâthe marketplace for any business using the SAP ecosystem. With more than 20,000 categ ...
Reframing: The Power of Changing Your Perspective
So often in life, when faced with a roadblock or difficult decision, we believe we only have two choices. Stay or go? Win or lose? Right or wrong? But what if the reason solutions seem so elusive is because you’re looking at the problem from the wrong pers ...
Critical Thinking and Problem Solving
As a leader, your team and organization rely on you to have good judgement and make the right decision with the information you have. Good decisions are the product of strong critical thinking skills and thoughtful problem solving. And like all skills, you ...
Creating the Environment for Productive Virtual Teams
Remote teams present some unique benefits and challenges for managers and for the employees on the teams. In this course, UK-based instructor Amy Brann walks you through practical approaches based on the latest neuroscience to create a productive environme ...
Conducting a SWOT Analysis
Your organization's landscape is constantly changing, as are markets, consumer preferences, and the economy in general. You may have solid plans in place, but when the unexpected strikes, you may be forced to pivot and re-evaluate your options. In this cou ...
Best Practices for New People Leaders
If you’re new to management, you probably have one huge fear: that you’ll fail. While you probably became a manager because you excelled at your previous position, managing people brings a whole world of new challenges that require new skills. People can b ...
How to Save Face in a Negotiation
We all know the expression of “saving face,” but what does it really mean, and how can you use the concept to benefit your negotiations? Michael Macchiarelli, a Sales Training and Business Development Trainer at KO Advantage Group, covers these questions a ...
Measuring Business Performance
All companies are looking for that perfect metric, the one data point that will tell them everything they need to be successful. Measuring errors abound, but developing better metrics can be difficult. In this course, ASU instructor Eddie Davila walks you ...
Developing Your Creativity as a Leader
Creativity is the top skill that companies seek in their employees, but as leaders, how many of us optimize our own creative skill-building? In this course, instructor Denise Jacobs identifies how to shift into a creativity mindset, ignite and up-level you ...
How to Be Both Assertive and Likable
Managing the inherent tension between the friendliness that encourages rapport and the assertiveness that is required to be effective can be tricky. In this course, adapted from the American Negotiation Institute podcast Negotiate Anything, Kwame Christian ...
How to Confidently Negotiate Your Salary
Learn how to confidently negotiate your salary and ask for what you are worth. In this course, adapted from the American Negotiation Institute podcast Negotiate Anything, Kwame Christian joins Meggie Palmer to discuss the topic of salary negotiation. Meggi ...
Audit and Due Diligence: Priorities and Best Practices
The success of an audit is measured solely by the opinion of an independent auditor. But preparing the paperwork, people, and processes to support an audit is also crucial to ensure it runs smoothly. In this course, financial expert Jason Schenker explains ...
Spotting Misinformation Online
The internet brings a world of information to your fingertips, but not all information is equal. Whether you're seeking news, product reviews, health data, or any other kind of information, it's important to use trustworthy sources. In this short course, A ...
Sales Strategies and Approaches in a New World of Selling
COVID-19 has changed the worldâand thereâs no going back. The way salespeople interact with customers and clients is going to have to evolve to fit a new buyer-focused business environment that may still involve remote collaboration. How will you adapt ...
Human Resources Foundations
Whatever business you're in, there's a fundamental need to support the people that work there. That's where human resources comes in. In this course, HR expert Wayne Cascio provides a comprehensive guide to the field of human resources. Wayne ensures new H ...
The 10 Essentials of Influence and Persuasion
In today's fast paced, constantly changing workplace, so much of our success comes down to our ability to influence colleagues, persuade co-workers, and get clients and customers to say yes to our ideas, proposals, and requests. But how can you become a mo ...
The Top Three Negotiation Myths
Learn the flaws behind three negotiation-related myths: win win, the need for trust, and getting to yes vs. starting with no. In this course, adapted from the American Negotiation Institute podcast Negotiate Anything, Kwame Christian discusses these common ...
Hiring and Supporting Neurodiversity in the Workplace
You may have heard the word neurodiversity, but what exactly does that mean? Our recognition that our workforce is filled with minds that don't always think like we do is important in our more inclusive world. Neurodiversity is an umbrella term that refers ...
Supporting Allyship and Anti-Racism at Work
While racism and discrimination are systemic problems that persist, each of us can play a role in helping to eliminate them in our professional environments. In this course, Dana Brownlee, an expert on organizational effectiveness, teaches you the three pr ...
Building Connection and Engagement in Virtual Teams
As a manager, whether managing your team face to face or virtually, you need to achieve goals and drive results. If your team is disengaged and disconnected, achieving business goals is challenging. In this course, Ireland-based organizational psychologis ...
Shane Snow on Storytelling
Storytelling is a powerful way to make people care about products, brands, and causes. It can facilitate sales, marketing, presentations, and about any other task that requires a human connection. LinkedIn Influencer and best-selling business author Shane ...
Creating a Business Plan
Looking to build a business or expand one you're already running? You'll need to build a business plan before you do. Experienced entrepreneur and consultant Mike Figliuolo walks through the process of defining your business, researching the market, and de ...
Gretchen Rubin on Creating Great Workplace Habits
Gretchen Rubin on Creating Great Workplace Habits is a practical and focused approach on how to apply noted happiness and habits expert Gretchen Rubin's eye-opening research to the workplace. Gretchen explains the four tendencies individuals have and how t ...
Negotiation Skills
Negotiation skills aren't just important for the sales professionals among us. With a little practice, anyone can learn the simple rules of negotiation to get a great deal on a new car or house, or achieve greater success at work by getting better deals wi ...